淘宝网上头买东西商家不发货也不给我退款怎么办

客服电话怎么转人工服务：(400-8935118淘宝人工服务电话：[phone]消费者投诉热线：(400-8935118处理退款、投诉、退货、提高限额、提现、解冻、认证、账户激活、业务发布、无法上架、下架、查封、信用评价。
 
-(淘宝服务客户至上,诚信服务、查询淘宝服务投诉、换绑银行卡、基金收益等问题。)
 
下面将会是淘宝投诉的图解流程
 
随着淘宝交易的日益火爆,在淘宝购物已经成为现代年轻人的生活方式,但是随之尔来的交易纠纷也让大家头痛不已,那么如何通过投诉来维护自己的合法权益呢,下面给大家介绍一下淘宝投诉流程和淘宝投诉技巧,希望对广大的淘友能有所帮助!
 
投诉规则简介
 
为维护淘宝的交易秩序，保障用户的合法权益，现针对交易过程中的违规行为而专门制订本投诉规则。整个投 诉体系由投诉，处罚和申诉三部分组成。对于网上交易（网上交易以双方在网上达成交易合意，拍下商品为标准）产生的纠纷，用户可以在网上成交3～60天内就 当笔交易投诉交易对方。被投诉方在得到投诉后的7个工作日内应进行解释，并尽量与投诉方达成交易。淘宝会在对方解释的基础上进行协调并处理。用户提交上述 申请时需提供相关证据。投诉请按本规则进行，如用户不遵守本规则的规定进行投诉，发生谩骂、诋毁，报复、诽谤等恶意行为的，淘宝有权对当事方进行处理并且 保留是否受理投诉的权利。
 
关于通过支付宝进行的交易所产生的纠纷问题，如买家希望退款，同时对卖家的违规行为进行处罚，考虑到对 买家钱款的及时和妥善的处置，我们强烈建议买家以提起退款的方式处理该纠纷。一旦买家提起退款申请，即视为买家已对卖家按本投诉规则提起了投诉（或者申 诉），买家无需再通过投诉渠道单独就该纠纷再提起投诉，买家的退款申请将会按照支付宝交易纠纷处理的有关规则予以处理，同时淘宝将会根据用户在退款处理过 程中提交的有关证据，按照本规则的有关规定对违规一方予以处罚。
 
同类型的投诉与申诉，投诉人与被投诉人均需要提供相关信息资料。
 
网上成交不卖、网上成交不买、卖家拒绝履行支付宝交易、恶意评价、恶意出价、收款不发货、收货不付款、 商品与网上描述不符等八种：
 
投诉所需证据：建议双方提供有利的图片凭证及旺旺截图。
 
1、投诉网上成交不买需要提供什么样的资料
 
证据资料：网上成交不买投诉，建议双方提供一些图片及旺旺截图（完整的截图）等有效凭证。
 
2、投诉网上成交不卖需要提供什么样的资料
 
证据资料：投诉网上成交不卖，建议双方可以提供一些有效的图片及旺旺聊天记录的截图等凭证（需要完整的截图哦）。
 
3、投诉卖家拒绝使用支付宝或诱导买家收货需要提供什么样的资料
 
证据资料：投诉卖家拒绝使用支付宝或诱导买家收货，建议双方可以提供一些有效的图片凭证及旺旺截图，以便店小二判别。
 
4、我是卖家，货物已发出，买家否认收到，我应该提供发货单和签收凭证
 
如果买家在签收物品后，不去及时确认已收货，或者无正当理由拒绝付款，您都可以通过留言或者退款上传凭证入口提供您的发货单和对方签收单等有效凭证，小二会第一时间跟进处理的。
 
5、恶意评价应该提交的证据
 
收到恶意评价，双方可以提供有效的图片或旺旺截图（完整），以便小二跟进处理。
 
6、恶意出价时应该提交的证据
 
交易记录、有效图片或旺旺聊天截图。
 
7、收款不发货
 
需双方提交交易纪录、发货凭证、图片和旺旺截图（完整版）。
 
8、网上描述不符的证据
 
双方需提交交易纪录，宝贝前后图片、交易凭据和旺旺截图（完整的截图）

ustomer service phone how artificial service: (400-8935118 Taobao artificial service telephone: [phone] (consumer complaint hotline: [phone] process a refund, complaints, returns, to raise the limit, withdrawals, thawing, authentication, account activation, service publishing, shelves, shelves, not sealed, credit evaluation.

- (problem Taobao service customer first, integrity services, query and complaint, Taobao service for tying the bank card, the fund income etc.. )

The following graphic process will be Taobao complaints

With the Taobao transactions increasingly popular, in Taobao shopping has become the modern young people's way of life, but then comes the transaction disputes also let you a headache, how to safeguard their legitimate rights and interests through the complaint, to introduce below Taobao complaint process and Taobao complaints, hoping to be helpful for the majority of the Amoy friends!

Brief introduction to the rule of complaints

In order to maintain the Taobao transaction order, guarantee the legitimate rights and interests of users, according to the transaction process of irregularities in the complaint specifically formulated rules. The complaint system by complaints, punishment and appeal of three parts. For online transactions (online transactions by both sides in the online trading agreement reached, take goods as standard) dispute, the user can be in online transactions 3 ~ 60 days when the transaction counterparty complaints. Defendants are interpreted within 7 working days after received complaints, complaints and try and Fang Dacheng deal. Taobao will coordinate and handle the foundation in the explanation of the other side of the. The user submits the application is required to provide relevant evidence. Please according to the rule, such as provisions of the user does not comply with the rules for complaints, the occurrence of abuse, slander, defamation, malicious revenge, Taobao has the right of parties for processing and retention of whether or not to accept the right to complain.

Disputes about payments through exchanges, such as buyers want a refund, also on the seller's violations punishment, taking into account of the buyers money timely and proper disposal, we strongly recommend buyers to mention refund way of handling the disputes. Once the buyer filed a refund application, namely, as buyers have to the seller according to the complaint filed a complaint rules (or complaint), buyers will no longer need to complaints by channels individually the dispute then filed a complaint, the buyer refund will be dealt with in accordance with the relevant rules, pay treasure to trade disputes, at the same time Taobao will be treated according to the user in the process of the relevant evidence submitted in a refund, illegal party shall be punished in accordance with the relevant provisions of the rules.

The same type of complaint, the complainant and the respondent needs to provide the relevant information and data.

Online transactions do not sell, online transactions do not buy, the seller refused to perform the payment transaction, malicious, malicious bid evaluation, gathering does not deliver goods, goods receiving no payment, goods and on-line description does not match eight:

Complaints required evidence: suggested the two sides provide pictures documents favorable and Wangwang screenshot.

1, complaints online transactions do not buy need to provide what kind of data

Evidence: online transactions do not buy complaints, suggested that the two sides to provide some pictures and Wangwang screenshots (full screenshot) and other valid documents.

2, complaints online transactions do not sell the need to provide what kind of data

Evidence: Complaints online transactions do not sell, suggested that the two sides can provide some pictures and Wangwang effective chat record screenshots and other documents (requires a full screenshot oh).

3, complaints sellers refuse to use Alipay buyers receipt or induced by the need to provide what kind of data

Evidence data: Complaints sellers refuse to use pay treasure or induce buyers receipt, suggested that the two sides can provide some pictures of evidence effectively and Wangwang screenshot, so that the bartender discriminant.

4, I am a seller, the goods have been issued, the buyer denied receiving, I should provide the invoice and receipt voucher

If the buyer in the sign for the goods, not to the timely confirm the receipt of goods without justifiable reasons, or refuse to pay, you can through the message or refund uploading voucher entrance to provide your invoice and other sign of single valid documents, the second will be the first time the follow-up processing.

5, malicious evaluation should submit evidence

Receive malicious evaluation, the two sides can provide effective pictures or want screenshots (complete), so that the second follow-up treatment.

6 hostile bid, should submit evidence

Transaction records, effective pictures or prosperous chat screenshot.

7, gathering does not deliver goods

The two sides need to submit the transaction record, shipping documents, pictures and want screenshots (full version).

8, the Internet does not match the description of the evidence

The two sides need to submit the transaction record, baby pictures before and after the transaction, credentials and Wangwang screenshots (full screenshot)